1. A student may be entitled to a refund of tuition fees in the event that:
a) The student provides written notice to the institution that he or she is withdrawing from the program; or
b) The institution provides written notice to the student advising that the student has been dismissed from the program.

2. The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is
available that indicates the date on which the notice is delivered.

3. The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.

4. The refund to which a student is entitled is calculated on the total tuition fees due under the contract. Where total tuition fees have
not yet been collected, the institution is not responsible for refunding more than has been collected to date and a student may be
required to make up for monies due under the contract.

5. If the institution has received fees in excess of the amount it is entitled to under the student contract, the excess amount must be
refunded.

6. Refunds before the program of study starts:
a) If written notice of withdrawal is received by the institution within 7 days after the contract is made, and before
the commencement of the period of instruction specified in the contract, the institution may retain 5% of the total tuition and
fees due under the contract to a maximum of $250.
b) If written notice of withdrawal is received by the institution 30 days or more before the commencement of the
period of instruction specified in the contract and more than 7 days after the contract was made, the institution may retain 10%
of total tuition only due under the contract to a maximum of $1000.
c) Subject to section 6a, if written notice of withdrawal is received by the institution less than 30 days before the
commencement of the period of instruction specified in the contract, and more than 7 days after the contract was made, the
institution may retain 20% of the total tuition only, due under the contract to a maximum of $1300.

7. Refunds after the program of study starts:
a) If written notice of withdrawal is received by the institution, or a student is dismissed within 10% of the program
of study’s duration, the institution may retain 30% of the total fees due under the contract.
b) Subject to subsection 7a, if written notice of withdrawal is received by the institution, or a student is dismissed
within 30% of the program of study’s duration the institution may retain 50% of the total fees due under the contract.
c) If a student withdraws or is dismissed after 30% of the program of study’s duration, no refund is given.

8. Other Refund Policy Requirements
a) Where a student is deemed not to have met the institutional and/or program specific minimum requirements for admission, the
institution must refund all fees paid under the contract, less the applicable non-refundable application or registration fee.
b) Where an institution provides technical equipment to a student, without cost to the student, and the student withdraws or is
dismissed, the institution may charge the student for the equipment or use of the equipment on a cost recovery basis, unless the
student returns the equipment unopened or as issued within fourteen (14) calendar days.
c) Refunds owing to students must be paid within thirty (30) calendar days of the institution receiving written notification of
withdrawal and all required supporting documentation, or within thirty (30) calendar days of an institution’s written notice of
dismissal.

9.Where the delivery of the program of study is through home study or distance education, refunds must be based on the percent of the
program of study completed at the rates specific to section 6 above.