Upcoming Course Events

The table below lists our currently scheduled training events for Customer Service Excellence For Technicians provided by Netcom Training. 

Course Date

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Course Prices & Registration

  • Netcom Assessment Member$-
  • IBEW Member$-
  • Public Member$-

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Course Information

Technicians often focus on the technical aspect of the job, and that is important. The other (often forgotten) part is dealing with the end subscriber or customer.

This one day, eight hour course will give IBEW 213 members the tools, skills, knowledge and processes to positively engage customers and deliver exceptional service. Difficult customers can cause technicians a great deal of frustration. This course will give technicians the confidence to deal with difficult customers and turn it into a positive situation. International speaker and author Shane Gibson will be the instructor.

Course Photos

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