Site is under maintenance mode. Please wait few min!

Upcoming Course Events

The table below lists our currently scheduled training events for Customer Service Excellence For Technicians provided by Netcom Training. 

Course Date

You can show your interest in a new event for this course by submitting your email below. 

Course Prices & Registration

  • Netcom Assessment Member$-
  • IBEW Member$-
  • Public Member$-

GST added at checkout.

Sign in or Register to reserve your tickets

Registration for this course is currently closed.

Please check back soon!

Course Information

Technicians often focus on the technical aspect of the job, and that is important. The other (often forgotten) part is dealing with the end subscriber or customer.

This one day, eight hour course will give IBEW 213 members the tools, skills, knowledge and processes to positively engage customers and deliver exceptional service. Difficult customers can cause technicians a great deal of frustration. This course will give technicians the confidence to deal with difficult customers and turn it into a positive situation. International speaker and author Shane Gibson will be the instructor.

Course Photos

More Netcom Courses

Certified Fiber Optic Specialist - Outside Plant (CFOS/O)

View Details

Customer Service Excellence For Technicians

View Details

Certified Fiber Optic Technician (CFOT)

View Details

Certified Premises Cabling Technician (CPCT)

View Details

Network Fundamentals

View Details

Certified Fiber Optic Specialist - Fiber for Wireless (CFOS/W)

View Details

Broadband Network Construction - Level 1

View Details